Pet City

I've only ever had good experiences with Pet City. Their prices are better than any other pet store, staff are very helpful and always check in to see what they can do. When looking for a new dog food the staffmember asked questions about our dog and talked about a few options, comparing price, allergens and nutrition. They were knowledgeable and helpful not trying to sell the most expensive brand. I've used Pet City ever since.

I honestly cannot believe some of the old reviews here! I've been coming to Pet City for 2 years now and I've had nothing but incredibly friendly and knowledgeable staff. They have a huge store tucked away down their driveway which you might not expect. They have heaps of cool reptiles and a giant aquarium area. The place is absolutely vibing at peak hour full of pet lovers. It's such a nice atmosphere! More than happy to support this local business!!

So over the years ive had nothing but problems with this company, the staff attitudes are like that of a stuck up bratt.
Tried to buy a guinea pig, and when I wouldn't spend over $350 dollars the teen bratt caused me of killing guinea pigs to feed snakes.
Also bought a fish tank and a heap of fish, the fish tank was missing the lid and when I rang they tried to tell me it doesn't have one. So I went back to the store and showed them the fish tank and the lid they have on display, so with a nasty attitude I got my lid.
Then after a week my fish had white spots, so I went back to see what I should do, and the guy who sold me the fish and the tank at the same time starts having a go at me for putting to many fish in the tank, so I left and I'll never come back.
Change your staff's attitudes, and stop trying to rip people off

Used to be a good Pet shop to go to but not anymore. New Staff are not helpful and no knowledge of their stock. In fact some of the staff are very rude when I tried to ask questions. Very disappointed as I have been their customer for many years!

My partner and I purchased a large amount of fish for our pond nearly two months ago now. After this we noticed they started to die including some of our older fish as we have had for years. After a couple of weeks we noticed they had hook worm and lice. We went back to the store and found out they had a breakout in-store with their fish. We told them what had happened and they had now killed over 20 of our fish. Leaving the store dishearten they did nothing about it. We had spent hundreds of dollars with them on new fish that were all infected. We have also had to pay for professionals to come sterilize and fix our 8 thousand L pond and have spent hundreds of dollars fixing the problem and preventing anymore fish from dying. The fish have been stressed out and now have ulcers from this and both of us being massive animal lovers have been upset and stressed over this incident.