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It has been awhile since this company put in my kitchen but it was an experience I will never forget. I only got two quotes because when I meet them from Phase 3 he woed me with his sales pitch, had me believing he could do everything I wanted. This is not what happened, after I put down a deposit the kitchen took forever to get made, every mistake possible happened. I paid for top of the range appliances and some of the items we actually received were second hand! We had to get them back numerous times for repairs and adjustments. They hounded us for money but when we wanted things fixed he would not return our calls. My advice to anyone putting in a kichen is to avoid phase 3 kitchens completely, don't even get a quote, this guy is worse than a used car salesman. Very unhappy customer.
I don't think I had a bad day... It must have been the aggressive staff that came to visit us that had the bad day! I'm truly sorry, but there was NO INDICATION WHAT SO EVER of any professionalism or quality assurance. No examples, no samples, no uniform, nothing. All other kitchen-staff that I received quotes from had a positive attitude, good ideas, samples & examples and a professional presence. Unfortunately there was NOTHING positive about my experience with this company. The showroom looks untidy and unfinished too....
hmmm.......uniforms? yes - from memory black with company logo. examples? best website and referee list of anyone I checked out. Samples? umm, showroom with extensive range including samples.
I must have been visited by a complete different Phase 3 kitchens than you... Like I mentioned before, no examples or sampled were taken to my home and no questions were asked on what I thought. No options, just "this is what you are having..." Just the lowest standard of all 4 quotes I received. I'm very happy for you that you had a good experience, if mine was only positive...
Phase 3 Kitchens can supply any number of GENUINE references for anybody interested in a quality, value for money kitchen.
I agree with Watch It - they are completely unprofessional, the work they complete is shoddy to say the least, appliances were second hand and very rude whenever queries were put. STAY WELL CLEAR of this business.
Phase 3 Kitchens, i would like to thank you for all the effort and time you have taken to design and install my kitchen, you have gone above and beyond any thing i could of expected.
Throughout the whole process i have felt like i was the only customer, knowing how busy you are, i was kept informed and had everything i needed, and found you and your staff an asset to your business, i wold not hesitate to use you or recommend you.
Thank you again i am truly delighted with my kitchen!
Kind regards and many thanks Mrs Heyden (Highton,Victoria)
They were just plain rude! They didn't turn up on time, they toId ME what I wanted and had the attitude of "if you don't like it, too bad". The quote that I received (after waiting more than 3 weeks) was incomplete and far above the average of the 4 quotes I received. I truly can't believe they're in business. Not happy at all!
Wow! I found these guys to be really helpful. They took the time to give me some good advice & helped me make savings based on small changes to my design rather than settling for a poorer product. I did get a couple of slightly cheaper quotes, but when you look into what each company offers in terms of quality finishes - you really do get what you pay for.
You may have had a bad day, this company is nothing but helpfull, if you can give them ago, i assure you, You WILL BE NOTHING BUT COMPLEATLY HAPPY.
Best intrests in mind.
Kind regards K Heyden
