Platypus Shoes

Platypus refused to process a return for rollerskates purchased online using Paypal solely based on their Brisbane CBD store staff's advice regarding sizing and guaranteed in-store exchanges.
Platypus advised that we would need to purchase a pair of Impala Rollerskates online as they did not have stock in Brisbane. Their staff advised regarding skate size, and assured me that the skates could easily be exchanged or refunded in store if they did not fit.The skates arrived, were too small, and were taken to Platypus's Garden City store where I was told that they could not be exchanged because I used Paypal. I then followed their online returns process, which I discovered requires that I pay return postage for the skates. That was unsatisfactory as I'd already paid freight on shoes that don't fit based on their company's advice. ...read more