Purnell Motors

They can't seem to find root cause and fix. I have had Diesel particulate filter getting full every couple of month without any warning. They either lack knowledge/incapable of fixing problems despite being official land rover dealers or they take no pride in work they do.

I recently went to Purnell Motors to buy a new top-of-the-range Jaguar F-Pace. The sales representative (Colin Whybro) was cordial and accomodating, answered my questions, organised a test drive and followed up diligently. At home I decided to go to the Jaguar Land Rover website to build a car online so I could review all the options carefully. At the end of the process I noticed that the total cost on the website for a car with the exact same specifications as the car that Purnell Motors priced for me was approx $20k cheaper despite listing all the charges incl gst, stamp duty, registration, delivery etc. I then called Purnell Motors to question why there would be such a large difference and whilst at first Colin tried to blame the accuracy of the website, he eventually said that it was based on supply and demand. I went to another Sydney dealership that I had never been to in the past and bought a new Jaguar F-Pace on the spot saving over $20k compared to the ...read more

Bad experience with Purnell Motor Land Rover in Blakehurst my life-time nightmare! Do not go! I purchased a brand new Landrover Discovery 3 in late Dec 2008 at Purnell Mortor with a 3 years warranty. A routine full service & check was conducted by Purnell in Sep 2011- two month before the warranty expires, and I was told the car is in a perfect condition. However, on 5 Feb 12, 46 days after the warranty expired, I heard strange noise from the engine and then sent the car to Prunell for a check. Purnell staff told me there is serious problem with the fuel system and the entire system needs to be replaced with new ones, which will cost me about $15,000. All the parts\/services will not be covered by Purnell or Landrover as it is 46 days out of warranty, though the car is only 62,000km (normally the warranty will cover 100,000k or 3 years which ever came first). Purnell staff also said I cant drive the car home because of the seriousness of the problem. They offered ...read more