Quickflix

I'm on my second round with Quickflix - had it a few years ago and decided it wasn't worth it, now on a cheap trial they offered. It has improved a little since last time, but I won't be extending after the trial.

Firstly, they use Australia Post for their deliveries. This means I'm waiting a week in between DVD's, even when I watch one in a day, put it in the post, mark it as returned all in the one day. Part of this is they always take a day to work out I've marked a DVD as returned, then often another day to send a new one out.
Secondly it's hard to find enough DVD's that they'll send that I want to watch. New releases take a long time to become available, and I don't find their ...read more

Very poor; constantly send out scratched and poor quality DVDs. When you request a call, they refused and added an extra week onto my account. When I insisted on a call, they call at an inconvenient time, I asked them to call back in 10 minutes, they do so but I am still unavailable and they dont try again. When I spoke to them, I gently suggested that is someone is not available at exactly 10 minutes, give them another call 10 minutes later: they became very rude. The extremely poor service was met with repeated justifications of how they send out replacement DVDs : hang on, I have sat own to watch a DVD then and there. Then they defended their obviously failing 'quality control' practices. Very poor service and product...AVOID

Very easy to sign up

Impossible to remove ur credit card

Upgrade ur package in just a few clicks but no way to cancel it online!

The most poor customer support

Poor service and impossible to cancel; no customer service operators to answer.

Signing up was easy, the movies arrived quickly and there was a great selection. I had a 3 month trial then decided to keep recieving the DVDs after the 3 months then a few months after decided to cancel as I never had time to watch them.

I phoned them to cancel but they still took the following months payment from my credit card. I had returned the DVDs I had before I phoned to cancel my account but then started recieving emails saying I had unreturned DVDs, i phoned them and they said there had been a mistake and they would remove the unreturned DVD fom my account but I kept recieving the emails then I recieved a collection notice from ECollect. I phone Quickflix again and they said they would fix this and ...read more