R. I. Brown Pty Ltd

Used them for a domestic building project. They missed deadlines week after week with no explanation and without apologies. Held up our building projects for about two months. Left frequent messages without reply. Architect considered their work to be expensive and complicated. They wouldn't deliver plans without payment upfront. Dreadful experience overall. Avoid.

Russell Brown Engineering (also known as RI Brown Engineering) were engaged by our builder to prepare engineering drawings for a residential renovation. Their service was particularly poor. They said the task would take four to five weeks, it took them nine weeks. They offered no explanation for the delays, did not return calls, basically acted as if it was all our fault when we did manage to contact them, and then refused to release the drawings until they were satisfied they had been paid. Even after the builder paid them they refused to release the drawings, because they hadn't actually finished them. No idea why they couldn't send out an invoice rather than insist on payment - just the way they operate apparently. So in short, they were badly organised, they gave assurances about timelines which they never kept, they were unpleasant to deal with, reluctant to communicate and seemed to have absolutely no concept that keeping the customer informed might ...read more