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The staffs are great at the West Geelong store,and I give them 5 out of 5 but having saying this only one girl has been there for a while now Jade is always happy to help and her smile is great, but the management goes through their staff and I feel making the staffs cry and the way management talks to them is terrible!!!!! The price is way to high and I don't think the food is that fresh at all, I don't buy no more food from there only have the odd coffee now. This mostly due to the management.