Rapid Removals
Contact details
Services
- Unpacking
- Dismantling
- Long Distance
- Household
- Packing & Wrapping
- Shipping Services
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Before booking this removalist I was constantly reassured that if there were any problems that the company would rectify any problem. While they were polite enough, very little care was taken to secure the load nor load expensive items like a lounge suite with care. Three big ticket items were heavily damaged and the company were less than interested in my feedback. I reported the damage, the company asked the staffs, they said the damage never happened and case closed. Would never recommend this company unless you have mostly furniture/items that you don't throwing out due to damage.To replace the 3 heavily damaged items costed us thousands more than what the move cost us. While the quote was very reasonable it was false economy. Better to choose a company that costs a little more than replace furniture at your own cost. I really dislike leaving negative comments about businesses but this was a truly terrible and very expensive experience.
I had a very simular experience with these guys when I phoned up I got a very rude receptionist and when I asked to speak to someone else to make a complaint she laughed and told me that there is no one and that her father runs the company ... they refused to listen to anything I had to say and they broke a lot of my stuff.
CUSTOMER TESTIMONIAL POSTED BY BUSINESS
Movers came this morning and were absolutely stellar from the word go. They did an amazing job, your rates are the most competitive I've ever seen and your customer service is excellent. Thank you so much to everyone at Rapid for making our move an absolute breeze, it was worth every cent we paid and we will definitely be recommending you to our friends/family.
Regards,
Sarah Forbes and David Neumann
Well I beg to differ , I personally had the worst experience with you lot and your company wouldn't even have a civil discussion with me about the damage caused by your removalist men.
This company was rough with my belongings, they broke my child's bunk bed, our laptop and a very expensive floor urn plus a lot of small inexpensive things, they dropped boxes and they did not secure the load properly so when the truck arrived my belongings looked like they had been thrown inside the truck and they did not fill the truck leaving me with no way to bring the rest of my belongings to my new house 3 hours away from the old one... I could always pay them to come and bring the rest of my belongings ... . will never deal with this company again... its been one headache after another
