Truly unprofessional agents. Consistent failures to maintain property over nearly 4 years. Untrained staff who issue Breach Notices with errors, including breaching themselves by mistake! Aggressive and ridiculous statements such as "fingermarks on a broken sliding wardrobe door will attract rodents" & "fingermarks on doors will damage paint". Apparently 2 chips stuck underneath oven that are impossible to reach can be a "fire hazard" however my main smoke detector in kitchen takes 11 days to attend to when not functioning. Every time I have attended their office I have met other disgruntled tenants with similar complaints. If you do rent with them document everything with photos and Good Luck!
Rented through This branch of Ray White during several years. At the time of vacating premises, we had the unit professionally cleaned by their own recommended cleaners which cost us around 300 bucks. We also paid to have other things professionally done such as carpet cleaning / deodorisation etc (essentially all the legal requirements were done professionally). The unit was then locked up and everything closed (as per exit agreement). On the day of the vacate I went back to the unit to do my final check, and noticed that the unit smelled musty from the carpet cleaning not having aired properly - I actually brought this to the attention of someone at Ray White when I handed my keys in. A day later was called by my property management - they demanded I pay them extra money for having carpets re cleaned. Also they claimed that the smell was from a cat urinating on the carpet which was completely false. I reminded them of storm water damage to carpets which ...read more
