Red Crab Seafood Bar

While the staff serving was polite, when we ordered 'spring rolls' (and veggie burgers) we expected them to be meat free, as generally every spring roll I've ever had has been. Upon realizing they had meat, and not knowing what it was, I took them back to the counter with the intention of swapping if we could. When the server returned with the box from the freezer showing the rolls as containing "mutton or beef", I asked for a refund. We were told, "that's what you ordered, there's no refund". When I then restated that we didn't expect there to be meat in there, someone (too gutless to come out from behind the screen) yelled "there's nothing wrong with the product"... No refund. Very poor customer service! We're locals, and spent $45 on this meal - now for the sake of a couple of dollars, we'll never go back.

The worst experience I have ever had in my Australia life in last 9 years.. The people in the shop are the rudest.. We spent $69 to dine-in but while we took a small round container from the counter( my brother was going to ask weather it is for sale or not) the staff came out from the kitchen, snatch the box from my brother's hand and told us we are taking it from their shop...and was asking him to leave his shop by screaming...I couldn't have believe my own ears that some one is doing customer service like this way...then when I went to talk to another staff they also said 'leave the shop now'..

Well, carry on.. Good luck!!

slow and rude service chips were soggy and greasy not surprised to see other bad reviews here

Very disappointed with the small serve of chips in the large box they sold us. We rang to talk to the manager - they said "too bad, go somewhere else", yep we will. Never again for this family!

Love this place! Never been disappointed by the food or management, I'll continue going there!