Antiques Retailers
Rex Hayes
Closed until Friday
9:00 am - 5:00 pm
250 Roslyn Rd
Highton, VIC, 3216
Rex Hayes
Repairs and restorations to all types of clocks including Cuckoo Clocks, Long Case (Grandfather) Clocks, Tower Clocks, all chiming clocks and Barometers.
Please call for appointment beforehand.
Please pay no heed to the negative review posted on our page. True Local will NOT remove untrue or slanderous reviews, even though they say they will not publish anything that goes against their guidelines. The only negative reviews they won't publish are those about True local! They are bullies, have no scruples and try to hurt small businesses Australia wide. The negative 'review' posted on our page is slanderous, untrue, and also, the 'woman' who posted it, did so with a view to win money (#to win) which is highly illegal. ...read more
Contact details
Payment options
- Cheque
- Cash
Rex came when he said he would come. He examined the clock and took it away to repair. He provided a quote. He fixed the clock within the period he specified. He returned when he said he would to reinstall the clock works. The clock now works fine (grandfather clock). The cost was less then the initial quote. What is there to compalin about?
Can I put a negative star?? I took my cuckoo clock to his place sometime in November 2014. Called him several times to find out when it would be fixed. Excuses: not started yet, ordered parts from overseas, followed up ordered parts, ordered parts never arrived, tried fixing again without the ordered parts etc, etc. Talked to him on the 28th of May, 2015 that I was picking my clock up because it had been more than 6 months and he agreed to have it all finished by Monday, the 1st of June but call first. But I said make it on Thursday, the 4th of June lunch time. He agreed. I did not make it on Thursday but went to his place yesterday, Friday, the 5th of June at 11:30 A.M. But he even tried to hide from me. I was able to pick up my clock and it was worst than when I first took it there as one of the hands was lose now. Not sure what he was trying to do!! I am not happy! Would you be? 6 long months! Now he is not even answering my phone calls!#reviewtowin
I am sorry you feel this way. There was obviously a misunderstanding when you brought your clock to us. Parts have to be ordered from Europe or the UK and unfortunately, we have no control over what our suppliers stock, or the availability of stock at any given time. The delay in clock parts availability/arrival would have been explained to you buy perhaps you didn't understand! You stated you made a time to call in and collect your clock, but then didn't come at the appointed time, however, chose to just call in unannounced at a later date. I'm sorry no one was home when you did call in, but as we had no idea you were coming, Rex was delivering other clock repairs to customers and missed you. Your clock may not be working as nothing was done to it when it was here (at your request) You weren't charged, everything was explained to you so I am at a loss as to why you have been so slanderous when in fact, you yourself admitted you didn't come at the ...read more