Kitchen & Bath Retailers
Rogerseller
Open today
10:00 am - 5:00 pm
(03) 9429 8888
173- 177 Barkly Ave
Burnley, VIC, 3121
Rogerseller
Our modern Melbourne showroom, of international standard, features concept displays of luxurious and contemporary bathrooms, kitchens and living systems.As well as displaying a vast collection of the finest exclusive bathware on the market, the showroom also includes a fully operational shower and tapware section; demonstrating the features of these superior products; and in-situ displays showcasing our range of washbasins, bathroom furniture and accessories. The Melbourne showroom also houses the luxurious Valcucine kitchens and Lema living collections, demonstrating the latest in innovative technologies for a made-to-measure kitchen or living system designed to individual style and requirements.
Our showroom teams are specialists in product knowledge and installation requirements and are passionate about design; providing a warm, professional service for architects, specifiers, home renovators and commercial ...read more
Contact details
This showroom is as inspiring and welcoming as any you will find in Melbourne. The displays are really design oriented and stylish. I'm looking to renovate at the moment so have been to a lot of the Melbourne bathroom showrooms and Rogerseller is certainly as good as they come!
Yes, the products look amazing, but after only a few months we had many problems including one product that needed to be entirely replaced. We can accept that this sometimes happens. However the aftercare sales is an abomination. We were told that it would be three days before anyone would even call us about our warranty claim because of the large number of claims beign made! No one returns your calls. It is no wonder their customer feedback email address does not work. We are still waiting for someone to just speak to us about our product which is now totally unuseable. What we can't understand is why there are no other bad reviews in relation to how bad Rogerseller's processing of warranty claims are. We had a problem with a Reece product which was rectified within a week and the customer service was impecable. In the future we will be going with Reece.
Bili2012 thanks for your comments regarding your recent service experience at Rogerseller.
Firstly I would like to apologise, it's clear you didn't get the Rogerseller service that you should expect.
We have just come through a four week period where due to team resource changes and a new data system installation we temporarily dropped the ball in our After Sales service provision.
I understand that this is clearly not good enough for our customers.
We have taken the necessary steps to rectify these issues and I can assure you our After Sales service has returned to our normal high standards.
It's not clear from your post whether your issues have been resolved? Please contact me on 9428 8888 if your issue requires attention.
Jonathan Cleland
General Manager
Bili2012 thanks for your comments regarding your recent service experience at Rogerseller.
Firstly I would like to apologise, it's clear you didn't get the Rogerseller service that you should expect.
We have just come through a four week period where due to team resource changes and a new data system installation we temporarily
dropped the ball in our After Sales service provision. I understand that this is clearly not good enough for our customers.
We have taken the necessary steps to rectify these issues and I can assure you our After Sales service has returned to our normal high standards.
It's not clear from your post that your issues have been resolved? Please contact me on 9428 8888 if your issue requires attention.
