Rosebrook Aged Care

From a family member/carer perspective, I was extremely disappointed with this Aged Care facility. During a brief tour of the complex, we felt very welcome but when I placed my relative into care for respite, the reality was on the other side of the spectrum.
On the first day, the check-in day, we were not even acknowledged at the front desk. There was a staff member sitting right in front of us and we made eye contact. But they chose to ignore me, getting up to have immature girly giggles with another staff member. I stood there in disbelief as the instant regret and sick feeling set in and my relative anxious. We didn’t ever think we would be treated this way. It was alarmingly unprofessional.
I remember, when we arrived and sat in the accommodation room, the depressing feeling that enveloped me as I looked up at the ceiling light filled with ...read more