Royale Limousines

If I could zero stars I would. Made a booking , made payment thinking all good. Got receipt with confirmation times etc. By chance I rang back cos their receipt showed to different make of car that I hired but was told by a staff that there was no cars available. Started to blame me until I shut their down then realised it was their operators fault. 3 calls later, 3 promises of getting another car, 3 promises of call backs yet got ZILCH. Nothing. Had to finally request a refund by which I get another staff, abuse me to say that they had to come back to do the refund as they were going home. This was the worst experience I've ever had with a company before. If only I reviewed them before I booked. Still waiting for the refund to hit my credit card. If it doesn't come I will go to fair trading and the police. Stay away!

Absolutely disgusting service would not recommend to anyone! The company does not even deserve a half star! I had hired a Chrysler super stretch to transport my self and a bridal party of 9 to Ives Steps Wharf Sydney on my wedding day. I had booked and paid extra for two child restraints for my two young daughters. When I arrived down stairs at the hotel I was shocked to see an old ford stretch with no child restraints. Not only was it not the Limo I had booked it had no child restraints and only sat 7 people, there was 10 of us!!! No explaination from the driver.. An attitude of take it or leave it! With only 15 Minutes to spare to get to the wharf to meet our boat we had no option but to pile in on top of each other and have 2 children unrestrained. A wedding day is one of the most important days of your life not a day to be let down by hidious customer service!!!! And to top it off the excuse of the ...read more

ABSOLUTELY AMAZING SERVICE!! Extremely punctual , prestigious and very polished! They picked my colleagues and I up from Sydneys INTL airport and we took one of their tour packages around the whole of Sydney! We saw the Habour Bridge, the Opera House, stopped off at Luna Park, The Rocks and Star City Casino!! Best customer service I've received in a LONG time! Thanks guys for the great tour of Sydney!! Will never forget it!