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We have had both of our cars at Rudd's in the past year. Both numpties who believe that the road is theirs and have little regard for others. On the first occasion, my car was repaired as good as new and detailed before returned. Very happy. The second was my wife' Kia grand carnival. Unfortunately, this one took 4 months to repair but nothing that Rudd's could influence as 50% of parts required needed to be brought in from overseas. The car was new in Australia and the parts chain had not kept up with the release. When we eventually did get he car back it was impeccable. We also received weekly updates and the best thing was that for two months, Rudd's provided us with a loan car free of charge. I can't speak highly enough of Rob and his team.
1st time I went there for an insurance claim, they stuffed my paint work with over spray and paint runs and the rear windscreen seals wouldn't fit properly.
2nd time I went there for a personal repair, they tried to charge me double for what they quoted me before, to which they said: "the price wasn't what we thought it was" I REFUSE to ever go there again!
The staff are extremely rude, if you ever question something on the quote or receipt they snap at you. Plenty of other, cheaper smash repairs around here. Reputation that I thought they had has gone!
I have had my vehicle repaired there more than once through insurance and have never had an issue. The staff were always bubbly and helpful. My car was the cleanest its ever been when i picked it up and i could not fault the repairs. I would have no issue using them tomorrow and reccomend them to everyone...... :)