Ruggles Dry Cleaning Heidelberg

Extremely poor customer service. Lost items of clothing and refused accountability and offered no solutions. Not recommended.

Extremely poor service - two items ruined as follows:

(Item 1) X1 Marcs silk shirt damaged causing colour to fade/run. Staff told me that the silk top must of had something spilt on it and to take it back to retailer. I assured staff that there was nothing spilt on the top as I had only wore it once. Staff advised maybe it had something on it when it was bought. I took the top back to retailer who advised the top looks like it has been over steamed, which was my initial thoughts. Item is now unwearable, thanks to Ruggles who were extremely rude and agressive about the whole ...read more

Ruggles Drycleaners have been looking after our clothes for many years. They are very careful and take great care of all our garments, from the every day clothes to the expensive and delicate ones. They test the clothes for colour fastness and their white glove service ensures that the garments are properly drycleaned with no damage. We have also had doonas, couch covers and other items drycleaned, with no issues whatsoever. We find Deep and Sonia and all their staff to be courteous and efficient and always very helpful. This drycleaner is well recommended and is the best in the surrounding suburbs.

AVOID!
Brand new white shirts, did not do a good job. Cuffs and collars were still dirty. Shirts were worn once! Bad job pressing the shirts. Now I'm a reasonable person, just moved to the area and thought I'd try their service. Anyway, even after a bad job, they didn't even give me a refund. Never going here again!

Somehow I got a huge stain on my new tailor made suite, Ruggles is the specialist in dry cleaning. Gave me an assurance that it can be cleansed. Yes, it was cleaned beautifully. Good customer service