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Facilities and carers are great but sadly they just can’t get accounts management correct.
Numerous errors, misinformation provided about amounts due, they passed on inaccurate information about Centrelink rebates and overcharged me twice without providing any notice, then tried to explain I owed more than I did before then advising it was an overcharge. These then resulted in overdrawing of accounts and further dishonour fees being charged.
Be warned - this effects bank account conduct and impacts your credit worthiness.
I have heard rave reviews about this place and enrolled my daughter we lasted 4 months. Every week the staff were different, no hone seemed to know who she was was and she had been there 3 months. When I went with her to do her last day of notice I did not recognise anyone in the room yet again all new staff and no one knew who we were my daughters name wasn't even in the book to sign in for 3 weeks in a row. My last day was a few kids orientation and I know the parents they did not come back after seeing the chaos in the room. Kids fighting everywhere teachers oblivious ?
