Electronic Equipment & Appliance Manufacturers
Samsung Electronics Australia Pty Ltd
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There are customer responsive companies, and there are those who are not Samsung is not. I bought a smart from TV from them early this afternoon, got it home, and found that the screws didnt fit the stand. I rang Samsung who told me they could send me some new screws in the post, though they couldnt be sure they would fit. The customer service phone person couldnt tell me what would happen next if they didnt fit, so I declined the offer and requested customer service person arrange for someone to come and make sure they had the right screws. They did their best to fob me off onto the retailer, but in the end agreed to ring the retailer to see if they could send someone out, since they knew they had technicians. Customer service person rang back to say the retailer couldnt send someone out (at all) so all they could so was send me some screws in the post. I suggested that Samsung sent someone out since there was a big advert for an installation service in the ...read more
