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Firstly the wrong finish on the floor. Then more rubbish in the finish than what is was in my Otto bin. And excuses? They know them all. Try the sesame seeds in the varnish (from the workers Maccas breakfast) must have blown in through the power points." or "Don't worry, the swirly scratches in the floor are air pockets trapped under the finish, they will disappear in a few months." Wrong guys, three years later and guess what, we still have swirly scratches in the floor, but of course you have our money! And yes, I am not exaggerating, five (5) months we lived in our garage whilst these people tried to do a mere 14 squares, yes a simple three bedroom spec home.