Makeup Artists
SLA Makeup Studio
Closed until Monday
9:00 am - 5:00 pm
SLA Makeup Studio
Contact details
Payment options
- Direct Deposit
- PayPal
- EFTPOS
- MasterCard
- BPay
- EFT
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Opening Hours Detail
- By Appointment (Only)
- Flexible Hours by Appointment
- Online Service
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Hi to everyone out there who hasnt experienced dealing with these people. They are the rudest with the worst customer service Ive experienced in my life. Ordered a cleansing gel and they sent me a wrong product. Called and told them that I received the wrong product. Mind you, I double checked the confirmation email that I received for my order just to make sure that I didnt order the wrong product, and I had ordered the right product.
Long story short, the manager Maureen said that she will check the order and will get back to me. She called later and said that they sent me the right product and that thats the product I ordered myself!!!!!!! I thought I was going crazy…. Looking at their website and my order and the product in my hand. Theyre clearly not the same and yet she kept telling me that I was wrong……and saying that I’m wasting her time!!!!!!! Awful customer service, basically called me a liar. Will ...read more
Hi Maya,
We are very sorry that you have been disappointed in the customer service here at The SLA Makeup Studio. As stated on the phone yesterday, we agreed that we would reimburse you for any postage to send back the cleansing gel and that we would like to replace the incorrect product immediately for you with no charge. Once again, we are profusely sorry for the mix up in cleansing gels and have reviewed the process for outgoing products to ensure this does not happen again. We look forward to resolving the mix up in product for you so that you can enjoy the one you were originally looking to recieve, as agreed to on the phone yesterday.
The SLA Makeup Studio
Recently purchased a cleanser/moisturiser/serum/face routine. Products arrived quickly and staff were extremely helpful and knowledgeable on the phone. They were so helpful tailoring a routine for my needs and only sell unique top quality products. Also had my makeup done by the students in house and they were of a very high standard for my special occasion! Highly recommended.
