Sleepeezee Bedding Aust Pty Ltd

We bought an OsteoChiro Firm bed 3.5 years ago. It has hollows where my husband I sleep even though we turn it regularly. Bought from Furniture Bazarr Mandurah, who contacted Sleepeezee on our behalf. Today, four days after Furniture Bazarr submitting the information (and FB have phoned me twice to see if there has been a response from Sleepeezee) I got a phone call. Yes, I am fine with providing proof of purchase (although because FB forwarded my complaint you would imagine that would be proof enough); yes fine with providing a photo - but what I am 100% not fine with is the idea that body impression on the mattress is not covered. Why not at 3.5 years into a 10 year warranty - what are you supposed to do be able to call on the warranty?? buy the bed and then hang from the ceiling or sleep on the floor for the next 10 years so as to NOT void the warranty????? I am 1000% NOT FINE with paying $70 for someone from the company to come and inspect the ...read more

We purchased a sleepeeze mattress in 2010. After just 3 months complained about sleeping in hollows with a ridge down the centre of the bed. The sales rep finally attended our newly built home 3 months later, only to tell me that there would be nothing done about it. Guarantee is for 10 years and this is not even half way through the first year :( again just 8 weeks ago ( may2013) I complained again this time to be told it is fair wear and tear. No return calls or response to emails. I have now been left with no other option but to take it to consumer protection. NEVER again will I be purchasing a sleepeezee mattress. Some companies stand behind the products they sell ...... This is not one of them. And to add, the prices are not cheaper than the better more well known brands !!!!

We purchased our Chiro Osteo Latex Plush mattress in May 2010 from Beds Plus costing $2600. Within 12-18mths we were having problems with indentations where it felt we had our backsides in puddles and it just got worse. Due to it being a pillow top you can't flip it over but only rotate 180 degrees. We had moved within that time so we had trouble finding our receipt but did so in Jan 2012 and finally after waiting 6 weeks of waiting for Sleepeezee to make contact, we had to call them a few times to remind them. A "specialist inspector" came to look at our mattress. Inspector was rude and abrupt to both my husband and myself! inspector said that there was no way that the indents were 35mm deep, but inspector never measured them, then proceeded to tell us that the foams are no longer of good quality these days due to the CFC banned in late '80s and you can't expect mattresses to last any more than 10 yrs these days! Our last mattress purchased in 2000 ...read more