Dry Cleaning & Laundry
Soap N Suds
Closed until Thursday
9:30 am - 6:00 pm
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I would never EVER recommend using this company. I dropped off 15 business shirts for a wash and iron and when I picked them up some of them had underarm stains and were very smelly (I don't believe they washed them and just ironed over the worn shirts causing the stain) and they all had a mark in the same place on the lower right front side.
I returned the shirts and pointed out both the stain and marks. I was asked to leave them with the lady as she needed to speak with her Manager. It was suggested they try and wash them again, but I made it very clear to her that the shirts are not to be washed again and they were to call me before doing ...read more
WARNING: Do not use this company if you like your clothes. My clothes were returned in very poor condition (with stains that were not there before). One item also needed to be altered but they had forgotten about this (with no apology). I am someone who can appreciate human error however, when the service is extremely poor as the company does not accept responsibility, it's not okay. The manager of the business was rude and unsympathetic and did not even offer to refund me for the alternation that I was quoted for but never received or the stains. Now I have to replace the items that are damaged. Please don't make the same mistake as I did.
I would never recommend soap n suds to anybody. I went to pick up my dry cleaning before leaving interstate to a wedding only to find the store was not open at 9:30 as advertised. Then when trying to contact the business I got no answer for over an hour. Once I finally got in contact with them (by finding a mobile phone number), I was told that they were running late and would not be open until 12. As I had a plane to catch, I was forced to buy a new suit. The management promised no charge for the garments, when returning this was not the case. After management yelling at me for 20 minutes they still charged me for half my order and refused remuneration, saying the fact that somebody was running late was "not their fault" and they should not be held responsible. Due to their bad service I am out hundreds of dollars, in return was offered $20 and they expected a thank you. I will never visit this business again nor would I recommend it to anyone.