Southern Deluxe Dry Cleaners

This was the worst case of customer service I have ever experienced. a $1000 jacket ruined. When I picked up the jacket (along with another jacket) there was still dirt and grime on it and it still smelt of aftershave, there were also shine marks on the brest of the jacket, indicating that it had been ironed or pressed (the label clearly states that it shouldn't be) both jackets looked and smelt as though they had not been cleaned. I took both jackets to another dry cleaner (as I needed them cleaned) who was of the opinion that both jackets had not been cleaned at all. I returned to Southern Vales dry cleaner (with the jackets) to express my concerns, I was cut off when the lady turned to serve another customer, called a liar for not revealing the name of the dry cleaner who gave me a second opinion, and accused of being a smoker (i'm not) because the jackets "smelt of smoke". The lady refused to listen to my concerns. I will never go back and advise anyone else to ...read more

I have been using this dry cleaner since the dry cleaner I had previously used closed down. I have found that the uniforms I get cleaned are being returned at a reasonable standard but I have found that the service is just shocking. There is no consistency sometimes it takes 1 day to return my uniforms and other days it takes up to four days and I just find it very difficult to judge when to get my uniforms in to have them cleaned. I have found myself driving some distance to get my uniforms cleaned and returned in a realistic time frame more often than not. Sorry to mention this but I find it disappointing to pay a reasonable amount of money for poor service.