Specialized Heating & Airconditioning

Saturday we found our evaporative cooling not working, contacted this business first thing Monday morning and have to wait till Wednesday afternoon for them to repair a duct that has come off from unit so unit is not operational till then. Note to business :warranty service should be prioritised above all other work, basically like it or lump it is not good customer service especially when its your workmanship not the appliance that is at fault, will report this to manufacturer as well.

AVOID. Spent a considerable amount of money installing 3 units. Water pours out onto the carpet for around 2 hours after being switched off with one unit. A Technician came out to fix it and made the problem worst. They don't return calls, texts or emails. Have tried to call and email head office with no responses. Customer Service is very rude and don't listen to the issues. It's fairly apparent they are not taking down any details. Said someone will call me back and hung up on me before they had even taken my contact details. What a nightmare!

I would like to review this company as a way of warning people to stay clear. Its been 12 months since this company installed my heating/air conditioning unit. I have had to get them back on countless occasions to fix all the problems, some of which stemmed from bad design and placement of returns. The staff I had to deal with were the worst I have ever dealt with, promising to fix the problems and making arrangements only to have them changed at the last minute as it didn't suit them. Please do yourself a favour and go with anyone else you will avoid a huge headache.