Splitz Gym

Very angry with Splitz Gym. It's clearly now about money, rather than the individual gymnasts. My daughter has been training at the gym for 12 years (since she was 2), and we've had an arrangement for the past few years (based on our personal circumstances) that she only trains 2 days per week (8 hours), and we only pay for the 2 days per week. Apparently, the "new rule with no exceptions" is that we can still train for the 8 hours, however, we will need to pay for 14 hours, because all the other Level 6 gymnasts are training between 12-20 hours. Our previous agreement apparently means nothing, our 12 years patronage apparently means nothing, our individual circumstances apparently mean nothing. Very very angry.

Splitz gymnastics administration have not changed in the 4 years, even under new management. They are completely defensive and just rude when given feedback. They have forgotten that it should be about what's in the best interest of the child and decisions should reflect this. There are some good coaches but management completely lets this club down and are disrepectful to patrons when issues are raised.

We had a bad experience: they completely ignore their emails, took months to get their reply after launching complaint with Gymnastics Australia and the Fair Trade Office, to whom the management telling fabs just to avoid giving a refund. They might be ok while you are customer and pay. As soon as you address any problem, they NEVER reply.

We paid them for 3 children and were treated with ignorance. There are better gyms in Brisbane that we found and are happy now. Wouldn't recommend this one.