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Have been here twice, both times have selected fabrics which were set at an exact sale price then gone to the counter and found out that they cost a lot more. First time I paid with a gift card and was not told the total but assumed it was the amount it said on the label and then couldn't return the fabrics as they had already been cut. Also, the fact that most of the staff are teenagers who know nothing about fabric can be quite frustrating when trying to find things. Also a complete rip off for low quality fabrics but that's just spotlight in general.
Spotlight customer service was terrible. They would not cut material & offered me to cut then the manager walked over and advise me not to cut my own material. Absolutely terrible. All the staff had different views of opinion and could not agree. Maybe some training needed so they could all follow the same system.