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Arrogant, suppressing, incompetent, as long as it is with regards to - what they call; "Client Service".
On the other hand, the same attributes become of utmost importance and proof very efficient for the Australian Sate Debt Recovery System, when using its powers to intimidating their "clients".
I wonder, can private business apply the same practices to "Serve" their clients?
Pathetic.
It is time for the Australian people to wake up and Stand up, against this self-enriching and abuse of powers by the Australian Government!