Stevens Glass Pty Ltd

Never will I live through dealing with these people again. Customer service is Abysmal, it was an extremely stressful experience. I wouldn’t even give them half a star.

Unhappy with service of Dandenong location. Paid extra for delivery. The delivery driver decided to leave the large mirror tied to the fence and not even bother knocking on the door and left. They knew someone would be home all day.
Got told they dont go up stairs, but could have let us know that or just a simple call or knock on the door. We paid extra to get the heavy mirror in to our house not infront. Tried calling to see if they can refund delivery or partial refund on delivery but they refused. They also said if we were to accidently break it while taking it in ourselves, we would be liable.
The mirror being tied on the fence ended up with a few scratches as it was a very windy day.No care factor. Yes staff were apologetic but refused to do anythign to help the matter. Would never use again and would not recommend. Mirror facing didnt have anything to protect it, therefore there was scracthes due to the strong wind.

I emailed thinking my request was just sent into cyberspace, and got same day service. Excellent service and really nice tradie ;)

Stevens glass did the best job. Reasonable quote and job done in time. Very much satisfied and recommend for glass related work.

Oh my God! Trying to get them to give me a straight answer on anything was like pulling teeth. I spoke to them on Thursday. When asked when they can come to give me a quote

Answer: Not sure at this point probably Tuesday or Wednesday - we're a bit busy at the moment. I'll call you to let you know. Didn't call Friday, or Tuesday. (Monday was a public holiday) ...read more