Strata Excellence

Strata Excellence

Strata Management is providing great customer service. Unfortunately, most peoples experience with Strata agencies rarely allow them to use those simple words in the same sentence.

Strata Excellence is a technology driven and customer service focused strata management agency, based in Sydney CBD for your convenience. A paper free company - offing clients 24/ access to documents, we have very strict service level agreements in place.
* If we miss your call, we guarantee to return your call within 3 hours.
* All emails replied to within 24 hours, or sooner if urgent.
* 24/7 emergency access to your Strata Manager in event of an emergency that does not require the emergency services.
*All requests for work order actioned within 24 hours, unless urgent.
* It is impossible to manage a building by looking at a computer screen, That's why we come out to visit your building every 12 weeks.
* Our managers look after a small portfolio so that they can give you the service that you need and deserve.
* Every building get its own tailor made, resident building guide to help educate residents and eliminate issues in buildings before they become larger problems.
* We offer 3 packages ranging from the legal bare minimum service to ensure you meet the legislative requirements through to "all you can eat strata".

We very proudly support Stepping Stone House. A charity that helps young adults in need make the transition to independent living. These guys do great work.
Our mission is to one day manage a building in which one of the Owners were helped by Stepping Stone House. ...read more