Sublime

I went here for over a year and never really got the colour I wanted because my hair would apparently break. I was sure it wouldn't. My hair is now the exact colour I was after and in good condition it didn't break. The staff are nice enough but the head of the store is rude and horrible to the store management. I wasted loads of money going here and I really regret it when a cheaper salon and cheaper PRODUCTS can get you the same results. I used to pay 400$ an appointment plus on Kerastase and whatever, now I pay 120$. Don't waste your money!

This salon has undoubtedly the worst customer service I've ever seen. I had my appointment scheduled for 3:30 pm on a weekday. I received a text saying my hairdresser is ahead of schedule and whether I could come in earlier. Since I was at work I didn't see the text straight away so when I rocked up at the scheduled appointment the hair dresser was gone and my appointment cancelled! I ended up having my hair cut by one of the other hairdressers who "showed mercy" with me.
On top of it all the staff is extremely arrogant.

My rating is based on the customer server of reception staff.



My hairdresser moved here from another Sublime store so I decided to go here so they can still do my haircuts. Upon my first appointment booking for 9:30AM I ring up that morning to confirm 9.30 or 10.30 (couldn't remember) and they said well sir you can come now your hairdresser is free and you are late. I replied ...read more

I went there and was completely in heaven. The girls working are not hard to look at, they have free wifi, the head massage was 10/10 and I was very happy with the cut. It was very easy to get in and out.

I went in for some caramel highlights to break up my blond, I walked out with grey green mud coloured hair. When I complained they told me to come back in they would decide if there was a problem, (but apparently this was what I was told I had asked for), they would try and fix it. When I said I was on holidays up the north coast I was told to come in after my two week break. When I said I wanted to get it fixed straight away, as I didn't want to spend my holidays with my hair looking so dreadful, and requested a refund so I could get the hair fixed at a salon closer to my holiday place,they told me that my hair already looked awful when I came in, it couldn't be much worse, that they were trying to provide me with a solution, but I was being difficult and trying to bully them into a refund. All this for the bargain price of $300! Which at this point they are still refusing to refund -- I am complaining to fair trading Queensland, I felt insulted, distressed and ...read more