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This bakery are just rude made an order in march two weeks ahead and on the day 20mins to me going to collectthey call and say oh sorry weve stuffed up ur cake and no we will not remake another. This cake was for a special occasion and they messed my plans. But luckily i got an even better and more delicious cale than these people could make. Would never recommend it to anyone as they have the worst customer service and even etiquette
On Tuesday afternoon, 29th of January, I entered the Sugar and Spice Patisserie with a view to purchasing a Birthday cake. After I had viewed the cakes and made my selection, I approached the service area in front of the till. There was a staff making a coffee for the only other customer in the shop. I was seen by this staff as staff was making the coffee. There was no acknowledgement from that staff of my presence. After a couple of minutes, staff approached the entrance to the back of the shop and called out shop, and still, with no acknowledgement of me and a someone will be with you in a moment, returned to the coffee machine. Staff then turned to the customer behind me, clearly noticing me still, and mentioned something about the size of the TA coffee cups. Staff then turned back to the coffee machine. Meanwhile, the Management, walked halfway out to the service area, looked around the front of house, and at me, then went back to where they came from. After ...read more
My kids love this cafe. It has a very Euro feel and the display of cakes needs at least 10 mins viewing time ;0) Staff friendly and service is efficient. In our experience the more fancy the cake looks the less great it actually tastes. (True of most things in life). If you can resist the temptation of the frothier items (and it's hard, we still fail despite repeated experience) go for an almond croissant - you will not be disappointed!
