Tack Shack- Australia

I ordered a LeMieux grooming bag and paid for express shipping on 15/3. I did not hear from them so after two weeks I wrote an email (I couldn’t reach them by phone). A few days later, I receive a reply that the shipment is delayed. I’m not happy but this happens, so I wait. Again two weeks later, I still haven’t heard from them, so I write. Again they reply that the shipment is delayed. I wait another week and say that if they don’t send my item, I’d like a refund. No reaction. On 3/5 they write to announce that the shipment is coming later that week. No news, so I write again one week later. Shipment again delayed. Today I complained again and received a tracking number. No express delivery as what I paid for. The item might arrive at the end of next week (maybe).
So, that’s 10 weeks. A delay can always happen but I expect to be informed about that and be given the option to get a refund. The least I would expect ...read more