Telephone Services
Telstra The Glen
Have a picture to share?
Upload it to help other users learn more about this business.
I took a duly completed (authorizations etc.) Telstra Account Name Change Form in to the Glen Telstra Shop at the end of July 14. Now, 13 October 14, the change had still not been implemented. After many complaints to Telstra, I finally, today, spoke to a Telstra Help Desk staff, based overseas, who was able to assist in correcting this typical Telstra debacle. Staff spent nearly two hours with me and, by speaking with the other person to whom the account should have been changed to, resolved the matter. I could not go into the Glen Waverley store as I was now living and working some 140kms away (hence the need for the change). Just over two months to make a simple change. This store had all the paperwork, I delivered it, stood by while the Telstra shop person checked the form for completeness (at my request), and left the store with their assurance that the requirement would be ...read more
