The Blinds Gallery

Great service and so knowledgeable! We had new blinds put in every room and they look great! Definitely recommend The Blinds Gallery!

Disappointed After 8 Months Not Provided What Was Requested - Now I Have To Ask For A Refund
Unfortunately I chose Blinds Gallery to do a custom curtain in a room where the window is not central, and requested to simply extend the curtain on one side to give appearance of more centered. I chose them as I wanted to support a WA business. This has been a terrible mistake. I ordered the curtain 25th January 2022 and it is now the end of August I still do not have the product I requested. I have had installers out to my property on 3 occasions. After awaiting 4 months, it turns out they made a mistake in the fabrication of the rail and curtain, and have since failed to rectify this since I requested on the 17 June. I understand it is a difficult situation for a business, however they refuse to ask basic questions repeatedly. After now 8 months and over 2 months requesting rectification I am now having to ...read more

We are having a similar bad experience with this firm, Paid over $8,000 for blinds and shutters and promised blinds would be made and installed in 5 weeks by the sales person.
That was in early Feb 2021 its now nearly April 2021 and still no blinds or even a phone call to inform us where they are.
I try to call but i was told leave a message and the lady will call us back in two days to answer our question which would take 30 secs.
Shocking customer service, It really seems that once this company have your $$$$ the customer service is ZERO and they dont want to know you.
This afternoon we received an email from this firm saying there was too many orders and material shortage which will delay our order even more.....What a joke and i wish i never paid them in the first place!
DO NOT USE THIS FIRM!

This review is on behalf of my 86yr old mum who is hoping to see her curtains up before she dies (she said). It's a long drawn out episode so I'm going to shorten it. Basically from ordering curtains from well before xmas to finally recieving them sometime late February....only to find one of the curtains is in the wrong colour, no not a different shade of the sme colour....instead of pink it came in white? ( and now pink has to be reordered from eastern states AGAIN! ) and having one of the curtains and tracks too long, so they had to send them back to be cut down to the right size and said it will take a week. So no curtains arrived after said week or the next week and only to find when they did arrive, that the tracks had still not been cut shorter. I am still waiting for a call back from them after I called this morning and nobody has called my Mum to appologise for even further mistakes and delays. This company have ZERO customer service and our only regret is having to ...read more

After having a number of issues with my curtains, the Blinds Gallery kindly rang me to apologise and offer a partial refund which I was very appreciative of. They took what I said and actioned it which was wonderful.