The Good Guys

Would like to make special mention about sales assistant Michelle L. She was very helpful with our queries about purchasing an oven/stovetop; not just trying to make a sale but being honest about better options. And she was bubbly and pleasant to boot.
Thank you!!

After the takeover by JB HI FI the Good Guys now seems to be less user friendly and non-competitive. Not sure it’s true for all stores but it is what I experienced in Bankstown Good Guys.

I visited The Good Guys Bankstown on Sunday the 30th July 2017. I had two favorites sales persons whom I dealt in the past. One left the job the other was assisted me with air con. I found they don’t match price with internet competitor shops as used to be in the past. I was advised that I can have a site check at our house with $80 to find the expenses of the installations. We agreed that I would discuss with my wife will revert on Monday for ...read more

I do not like to make negative comments of a company but I feel i have to in this instance
Have purchased many items from good guys bankstown over a er of ears including tv split system air cons x2 and a lot of small appliances HOWEVER
MONDAY 1ST MARCH rang store to talk about buying fisher and paykel washing machine and dryer value 1200.00 told department busy and they would return my call but after calling twice still no response up until 10am on 2nd march
Recalled store and asked to speak to manager told he was on phone put on hold then told he was still on phone then a new girl manager with customer this occurred 4 times along with come off hold no one on end put straight back on hold guess what after 27 minutes hung up with the sh ...read more

Never buy anything from The Good Guys Bankstown again. I bought a Navman GPS on Saturday and used it on the weekend, and yet to find out the GPS signal is very weak. It took 2 minutes to acquire GPS signal after turn on even if outside clear sky and took more than 1 minutes to re route if you missed a turn. The battery only last for less than 10 minutes. Come back on Tuesday to ask if I can get an exchange or refund and the manager was very rude to me and said "we don't do refund or exchange and you need to contact the manufacturer". If I can give them 0 star I would but never buy anything from The Good Guys Bankstown. They are in fact "The Worst Guys"

I went to the good guys at Bankstown - I was ready to buy a tv and surround sound system , in which I was going for the best available money can buy , but the staff there were very rude , they didn't like the fact I brought my my 2 yr old son he was running around like all toddlers do and my wife was with him at all times caring for him -anyway they were rude and didn't have the time to help it seemed.

This is the second time they have made me upset when trying to buy something ,today was the last time , they mark up the prices all in all its the last place on earth I will go to !!!!