The Good Guys

Do yourself a favour and shop elsewhere. Don't try to phone them, they don't answer or will put you on hold until the line drops out. Items purchased in Sept still not arrived. We were told the goods we selected were available at the time of purchase, so there was no excuse for a delay.
Am about to cancel the remaining balance of our order - If I can just get someone to answer the phone!!!
AVOID! AVOID! AVOID!

Visited Lutwytche Good Guys (misnomer) this morning. Lots of staff not engaged in customer service. When served the staff member greeting was not " good morning, how can I assist you" but rather " are you paying by cash". When I explained it was an insurance claim I was there to process another staff member had to be called. Again, no genuine customer service ethic displayed. No greeting or welcome " what are you here for?" Is grunted at me. Sick and tired of poor customer service by truculent staff. Suggest you go to another provider.

If I could leave a zero score I would - worst customer service I have ever experienced - leading to the first review I have written. Firstly incorrectly quoted for delivery costs instead of $27o it was $450. That's fine I understand mistakes can be made. Then I called to chase up where the oven was at it had been couple weeks and they said yeah its been here when do you want delivery ( had I not called when would I have got the oven) . Ok thats fine I can handle that. Next the delivery guys scratch my wooden floor boards when they didn't use a trolley to lift my oven on the way out. Let them know straight away - got the initial call to say they would look into it after i sent in the photos. 15 days later and follow-up email ... no response.

I brought a Ninja Blender via the online store, on a Saturday. There was nothing to say that it will be on back order or there was limited stock. (The same model was even listed on eBay by the Good Guys). The email confirmation said that I would receive my order in the next 3 - 5 business days, if the item is on back order, I would either receive an email or phone call.

7 days go by. I received no phone calls no ...read more

I bought a T.V. & wall bracket there before Christmas and this morning a indoor digital Antenna & have always had very good service, especially from Brook this morning. Staff helpful and Knowledgeable.