The Grand Chifley

I've reviewed many hotels on facebook, and usually it's about their rooms etc. Although this hotel did have rooms (shock horror!) & they were nice enough, and their breakfast was reasonable (though both could be a bit nicer), the main reason for this 4.5 star review is their response to a medical situation that arose with a family member on a recent stay. The manner in which the maintenance staff who assisted and Damian Gillings (the Executive Assistant Manager) responded was professional, caring and competent with understanding that was truly appreciated at the time. The medical issue is ongoing and we have experienced various levels of understanding and helpfulness from businesses in the past but each of them could learn from Damian's reaction to the situation. Well done - this is the sort of response that invites repeat business.

Rude staff!! Previously stayed but won't be again!! Staff were rude and did not listen, quoting one price and charging another.. rooms aren't that great for the price