The Palais

uhhh - I just wanted to say that I'm still reeling in bliss after after our beautiful wedding at The Palais in Hepburn Springs. What a lovely community, with such friendly locals and I just couldn't believe the way the owners and their fantastic staff went out of their way to ensure that everything went smoothly for us. The food was classy & spectacular - peking duck, salmon encroute amongst other items and a gorgeous croquenbouche, we were allowed to decorate an already beautiful venue the way we wanted. The musicians were some friends of mine and they have all been raving about the quality of sound throughout the night - I was too busy dancing the night away on the massive sprung dance-floor to notice that kind of detail. But more importantly for me it was all the little details that I didn't even know about until later - the owners had arranged a bus to ferry guests to their accommodation afterwards, an elderly guest was looked after, they still had ...read more

what could be a great venue is an utter dissapointment. The website states that they 'love' love when hosting a wedding and that they'll make anything a possibility.... however that definitely was not conveyed during any of my dealings with the palais. I met with them 2 months earlier to discuss the possibility of hosting my wedding there. I am a DIY bride and require little assistance but a menu. 2 months later I was still chasing them repeatedly for this menu. I told them I understood if they were busy but should I go elsewhere, I was told "we are busy so we are not 'not' getting back to you and was given a pizza menu.... for a wedding. I thought it might just be poor form on the function managers behalf so rang the management to advise that I was kinda, after 2 months, getting nowhere. they adv they had seen my emails and that a menu had been sent too me. That was 10 days ago and my inbox is empty. Beware all brides! rude and not even worth a ...read more