The Watch Lab

I visited The Watch Lab since I've read positive reviews, I simply asked for a quote for repairing my old Jean Richard timepiece. The gentleman behind the counter greeted me insolently.

I showed him my watch and explained the issues which comprised of a cracked acrylic crystal, loose crown and a misaligned minute hand. I mentioned it was an automatic movement, he replied in a hostile manner, "Movement... What do you mean by movement?" Then he contentiously pointed out the issues which I had already mentioned and he was frustrated saying I did not point out the issues... Which I did at the beginning...

He then quoted me $60 to replace the crystal and $25 to fix the minute hand; I was very reluctant at this point, I'm sure they are capable but I was very despondent from the "customer service".