The Wood Blind Factory

Reply from The Wood Blinds Factory:
Mrs. R had placed two orders for timber blinds with us.
The first order was in July 2012 for three blinds, one in the kitchen and two side by side in a sliding door.
The second order was placed in October 2015 for three more blinds. Between the two orders, there had never been a complaint from Mrs. R.

Whilst measuring windows for order No 2, Mrs. R mentioned that there was now a small colour different between the two sliding door blinds. We were puzzled by this and promised to investigate to see why this could be so. Our next visit to Mrs. R in the following week, Mr.R actually pointed out to us, that one of the blinds, which by now had been in service for more than three years, had in all this time been covered by a fly screen which of course provided partial protection from the UV from the direct sun, they were exposed to.

Since it is UV that causes the gradual degradation of paint, we all agreed with this and the blind was left in place. At this point, Mrs. R made two further complained her blinds, first the closure of one of the blinds in the sliding door, secondly five slats in the kitchen blind.

Less than a week later, we organized our fitter to remove the kitchen blind to send back to our factory for slats replacement. Mrs. R informed us that there was no urgency with is as they were going to America in September for a month.

When our fitter returned the kitchen blind back to Mrs. R, she refused to accept it and claimed that the slats colour was wrong ( note: the blind has been hanging in the window for three years ).

). Mrs. R has been a difficult customer to please and keeping in mind that her blinds were well and truly out of warranty and that we never charged a cent for any of service calls. We feel that this company has tried very hard to do what is right and will always endeavor to do so.

Reply from Mr & Mrs R: Just to clarify - we actually had 3 separate orders with your Company. First order - no issues, 2nd order - where issues were raised (may we add that you agreed to fix), prior to installation of 3rd order. Also, if you're saying within 3 yrs the sun caused the blinds to discolour then your product is of poor quality!

The closing of the blind was the first problem (which your husband tried to fix on 12th Oct 2015), not the discolouration that came later. YOU noted the 5 different coloured slats on the kitchen blind when you replaced a warped slat on 15th Nov 2015. I had taken photos and also a full report was done sometime later by Jason on 21st June 2016. It then went on and on from there!

The reason why I didn't accept the kitchen blind is because it still had different coloured slats. The problem wasn't fixed! I will now get a professional to change the mechanism on the other blind.Yes, they were out of warranty but you did agree to get them fixed. Unfortunately photos cannot be added to this review but I have posted them with our review on Facebook for family & friends to read & share.
Finished!!

I am Jackie Reinhardt, the owner of the business. In the last 15 years, The Wood Blinds Factory has experienced some mistakes but we have never ignored our customers complaints. Why don't you call us and identify your problem. We cannot recall a case where we had to re-order twice and then the wrong colour arrived.



The comment regarding us having no back up service is a real kick in the teeth, when we try so hard to follow up with customers when we do have an issue. I sometimes think these forum pages are a bit of a "cowards punch" if people don't identify themselves in any way whilst saying damaging things.



Maybe you can inform us of the date you placed your order so we can investigate this case. If we have failed in any way, please accept our profound apologies and allow us to make up for it.