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The gift shop & cafe combo is a great idea but in this case it has been poorly executed. I did not find the atmosphere all that appealing and the customer service was subpar. Perhaps cross training would help keep staff better informed of the products & services provided in store as my attempts to be sold something failed due to incompetent staff.
I am disappointed that I took the time to find this place. I was served by a staff who seemed more interested in making a sale then actually listening to what I was looking for. After that I foolishly decided to grab a coffee from the attached coffee shop where I was served by a staff who was either very new or just plain incompetent. The staff forgot to give me my change then got my order wrong.