Have a picture to share?
Upload it to help other users learn more about this business.
The worst customer service I have ever had with any courier company till date.
The delivery driver took the delivery card (asking to drop the courier at specified place), but didn't really drop the stuff.
Had contacted them like more than 15 times, never got any satisfactory reply.
For the two weeks they like kept pushing me away by saying "they can't liaise with me as they got contract with the dealer".
Its almost 4 weeks now and they are still investigating the issue.
Their driver when investigated for the first time by their management said Intercom wasn't accessible, on the contrary there isn't any gate or any obstacle in front of the intercom.
They are completely worthless guys.
Customer service not up to the mark.
completely Unacceptable service.
Caution : DO NOT SIGN THEIR CARD ASKING TO DROP STUFF AT SPECIFIED PLACE. The drivers don't really deliver the stuff and take the card along with them.
My case is even worst... I have a container ship from Shenzhen to Vancouver,... I given them all the BL info to follow and highlighted, but then they did not follow and my container was stuck in Shenzhen port for almost 3 weeks. I checked for every steps and even checked the ACI form they submitted to Canada custom and finally found their mistake "not follow my BL". The result was the container successfully shipped but TOLL Group would like to bill us for warehouse fees and all the cost incurred. This is Shenzhen Toll group mistake, and they bill us more than rmb10,000... they do not take the responsibility !!!
Toll Adelaide Depo seem to like to drop a card in the mailbox at 9.00am in the morning (whether you are there or and not with no consignment number - suggesting that the item is not even on the truck - particularly when a same day call confirms that the barcode for the card has no consignment attached), and then wait until 9.00pm that night to send out the notifications that items are coming 'today'. Had the same experience twice - 6 months apart so its not a one off mistake - more like a BAU practice. Combine that with their Amazon agreement ('attempt' to deliver once and then it has to be collected) and all I can say is JUST DON'T DO IT with either company (Amazon has made sure that you have nowhere to complain or follow up through them).
