Tongarra Pools Sales & Service

After 16 years of loyal custom to Tongarra, they left us without anyone to re-pipe our pool after quoting only weeks earlier. We wanted to ensure they got our business, so followed them up time and time again over a period of weeks ... they did not even return a call. When my husband managed to get someone on the phone, and asked for the manager, all he could hear in the background was "oh tell him i'm not here, i'm out on a job". When i visited their store to find out why there had been such a long delay and we couldn't get returned calls, the manager on duty pretended he was the junior guy, went behind a fairly transparent screen in their shop, did some type of mime to his colleague, and sent out the guy who digs holes to talk to me! Hilarious, disrespectful and what a coward!
After spending tens of thousands of dollars over the years with this company, we will never use them again nor recommend them to ...read more

I have been using Tongarra for about 6 months now. I originally tried them because I had a green pool and the pool shop I was frequenting did not seem very interested in resolving the problem. I was impressed from the start, they told me exactly what the problem was (too much stabiliser, chlorine lock) and printed out instructions for what to do. I followed those instructions exactly and I had a beautiful crystal blue pool within 2 days. Since then I have had one other problem related to phosphate in the pool and they cleared that up in no time too. They seem very honest, I never get the impression that they are trying to sell me chemicals that I do not need.

I have been dealing with Tongarra pools for 5 years, and the company actually built the pool at my parent's place when I was a child (it was under different ownership at that point). I have always had friendly, reliable and expert service from these guys! They converted my pool to salt when I first moved into my current residence, 5 years ago, and I haven't looked back. I have stuck with Tongarra since then. I find the owner to be honest, helpful and respectful, and their staff have always been excellent and knowledgeable. I can highly recommend Tongarra Pools and will continue to use their services for many, many years to come.