Beauty Salons
Tropaz- Gayles Hair Designs & Beauty
Fernlands Village, 10 Woodhill Rd
Ferny Hills, QLD, 4055
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I have been a client of Tropaz since it opened, and always have a compliments for my hair colour, my cut and the condition of my hair. Even strangers give me compliments, so how's that!
I always use the hair products they recommend - which is probably why it looks so shiny and is in good condition after decades of blonding. And ladies ...read more
I have also had a terrible experience with Tropaz. I took my neice to the salon the other day for a trim. She left the salon reduced to tears because the staff had hacked into her hair and given her mullet style layers which she certainly had not asked for. When I went in and asked them to alter this, was extremely rude to me. We ended up at Brookside, where all of the ladies were polite and understanding. Most importantly they could cut hair.
Living locally I was looking for a near by hairdresser for our family. We arrived on time and waited 20 mins to be seen. My sons told the management they had washed their hair the previous night and only needed a trim. While I was gone the staff washed my second son's hair. When my son brought the receipt to me I saw that I had been charged an extra $6.60 to wash his hair which we had specifically asked them not to do. I went back and asked for an explanation. They became immediately defensive, raised voice and told me that we turned up late. When I corrected them and said they were the one running late and that it was not right to charge $6.60 for shampooing that was specifically not asked for - their reply was "if that's how you feel you can take your business elsewhere." We definitely will be. No idea how someone who can't even make their own hair look decent and who has zero customer service skills could stay in business.
given that we are all so very different and have different expectations, but, I must have my say, I was present at Tropaz this morning and would not hesitate to support then owner in this incidence, I have been a customer of Tropaz for many years, and know that the staff are polite and curteous and honest at ALL times. I do not consider the owner or staff to have been at fault at any time, given that I heard the whole scenario.
worldtraveller
I agree with worldtraveller as I am a customer as well at Tropaz. I believe all the staff there have always been very courteous towards me and would only do what they have to do. I have never experience an issue with any staff as they are always very polite and professional. I would not believe anyone if they ever said to me that one of the staff member where ever rude towards them. If your sons hair needed washing than so be it, maybe they couldn't help
But to wash it.