Trucare Drycleaners Pty Ltd

Had a garment dry cleaned with trucare. It is suppose to be a 2 day turn over, however 26 days later I still had not received my item. Called over 10 times, to just be transferred to multiple people within the business. Finally was transferred to 'Nick' who alleged he was the owner of trucare... despite the owner telling me he was transferring me to a cleaner. Nick managed to send my item back to me, and at no surprise to me, the item was completely destroyed, hence why they had kept it for such a long period of time.

Got back into contact with Nick. He was extremely unsympathetic that he had destroyed my garment, it had marks and imperfections which were not ...read more

Brought my wool doona and mattress protector for dry cleaning. When I picked it up, the mattress protector was damped and the wool doona was clumpy and hard with a big black stain in the middle which wasn’t there prior to dry cleaning.
Went back there and they dry cleaned both items again. They managed to remove the stain but the wool is still clumpy and hard. Again, they drycleaned for the 3rd time and now the doona is even more clumpy and hard. The manager Nick was rude and did not offer any solution. It’s all good when they didn’t ruin your products but when they does, no accountability or responsibility is taken.
I will file an application to VCAT to request for compensation and refund of the dry cleaning cost.