Ultimate Wood Heaters & Gas Log Fires

We bought a fire place for our home that we're renovating. Dealt with Sam who was amazingly helpful and knows her stuff! Couldn't be happier with the finished product or the service! Highly recommend!

We have just brought our second wood heater from Ultimate. Our last heater lasted us over 20 years. We went back to Ultimate as we know they are good heaters, they are Australian made, and are value for your money. We have found staff to be very friendly, helpful and will answer any question that you may have for them. Would definitely recommend Ultimate to family and friends who wish to buy a wood heater. Was also impressed with there new location, as it is easy to see in advance.

Purchased second heater from Ultimate recently for our new house. Staff helped with heater positioning- answered all my questions happily. Much more than I asked for or expected. Told me how to clean the flue and operating tips and tricks...Know their product! I was disappointed with all the other places I visited where staff didn't seem to care or just wanted the sale. I came to Ultimate for the known better quality and all AUSTRALIAN but couldn't believe the customer service. Highly commendable and I Recommend! **my tip is ask LOTS of questions and call ahead to check stock because I had to wait 2 days for the unit to be ready

Wonderful service and amazing deals very helpful

Couldn't ask for any better customer service

Ask for Sam she's wonderful

Bad installation led to water leak from roof. Phoned up 3 times a week to ask for repair, but all I got was they would contact the contractor (who was appointed by Ultimate)! No customer service whatsoever, they just grab your money and run!