I would give this a zero if i could. I bought a monitor from these guys, click and collect. I drove home and the monitor was secured and everything. No damage to the box. Then i went home an opened it and there was a huge crack on the screen. Now obviously, they had given me a faulty product, and i never broke anything at all. So i went to the shop again the next morning and they refused to give any sort of refund as it is they said It was my fault for breaking it, even though they gave me a faulty product. Obviously I was very agitated, as i opened my box to a faulty product, and they come blaming me, saying I broke it and that it is for warranty to decide. Then their employee terry starts THREATENING to call the police and tells me to leave HIS store, which is absolutely crazy as I have every right to be angry in this situation, where I feel scammed by such a large Franchise of Umart, where they take advantage of their customers. Never buy from these guys every ...read more
Customer service is awful. Bought a ~$300 Gaming chair ThunderX3 less than an year ago and the leg decided to break ( I have 70kg). Customer service took 30 days to get back to me and say they have in blue colour or I'll have to wait and there is no ETA. Here are I am now, writing from my kitchen chair and I've heard nothing from them for over a week, maybe because I mentioned I want a refund?
Great prices, but I hope you item works well :)
I have used Umart for a few years now and ordered multiple systems as well as parts from them and generally never have an issue. I order online and pick up when it tells me. Only time I had a slight problem was when their system told me it was ready and the payments had not cleared. Annoying as time wasted but not a big deal over all. I use them for personal and business.
I have been a loyal customer of Umarts for over 10 years with my first order being placed on the 13.02.2009.
Since then, through my own companies and other comnpanies that I have worked with, we have brought hundreds of thousands if not millions of dollars worth or equipment that we either used ourselves or re-sold.
We always used Umart becuase their customer service was prompt and we were able to call up their call centre in Milton and get really personal and ...read more
Pretty terrible customer service...besides all the staff having an attitude like comicbook guy out of the simpsons their return policy is a joke. Be super super carefeul what you buy from these guys. Their happy to sell absolutely sub par products and then if you try and return it all in it's original packaging undamaged etc they sting you with a 20% fee. Not an issue if it is something small but any item of a couple of hundred it starts add up.
