Underwoods Fine Jewellers

Customer service (General Manager Tracey in Maroochydore, Sunshine Plaza) on the 15 December 2020 spoken aggressive and rude towards the client. Client approached Tracey and informed her that she feels anxious around Tracey the way she uses her aggressive tone. The response from Tracey was: That is only You, I am an American we speak that way and it's Christmas we are busy. In the store were only three clients. Probably Tracey only wanting to chase me away as I gave her my daughter's bear earrings ($500) for the second time to repair. Very disappointed with the service. (Previous General Manager Jane was absolutely opposite of Tracey).