Tobacco Shops
Urban Shisha
Currently open
8:00 am - 8:00 pm
Urban Shisha
Al Fakher - Starbuzz - Fumari - Khalil Mamoon - Samsari - Kaloud Lotus - Bowls - Coconut CoalWe at Urban Shisha love hookahs and hookah products, but the thing we love most about hookahs are you: our fellow hookah enthusiasts! Our goal is to keep you up and smoking' by providing:
The best customer service in the hookah world - from the smallest order to the biggest order, we're live and online 7 days a week to help you. Send us an email, call us, or visit our showroom based in Merrylands, Sydney.
Experience in hookahs and familiarity with shisha brands and flavors.
Our Guarantee
As one of the best and latest online retailer of hookahs and sheesha products, we are ready to serve people all over the worlds. Many of our hookahs are custom made by us, exclusively for our store. From the timelessly classic to the cutting-edge design, we know the ins and outs of every hookah model we carry and have the personal experience with nearly every hookah on our page to guarantee their ...read more
Contact details
Payment options
- Cash
- All Cards Accepted
- MasterCard
- Visa
- PayPal
- EFTPOS
Recently they came under new management and I made a purchase 1 week before the change. I have a useless silicone head that doesn’t work and I’m seeking a refund or replacement as it’s faulty and they claim
That they don’t have to abide by Australian consumer laws as they are the new owners and have there own trading laws. Not happy and filing a complaint with fair trading as were in Australia and we abide by fair trading laws. U buy something faulty then u get a replacement or refund, regardless of when they changed ownership.
Purchased online in May 2018 and still waiting. After many emails sent, I still havent recieved my order. I have now had to lodge a complaint with the Dept Of Fair Trading. Do not trust these people when ordering online. Im gathering this is why they do not have a current phone number as they dont want to answer to people complaining about their lack of customer service!!! if I could give no stars I would!!!
Bought a 250g tub of shisha from their online store ($80 worth) and when smoked it had no flavour due to being old stock ( nearly 18 months since manufacture). Contacted urban shisha and asked for a replacement which they refused. For a business that states to have the best quality shisha products in Australia im not impressed. Will not purchase from them again.
