Urban Soul Salon

I can't get an appointment until November! Never buy these vouchers! Wish I hadn't I will be seeking a refund from groupon. What appalling service.

I was a Groupon customer, tried ringing the store repeatedly but no one ever answered the phone. I Googled the store and found out they have another number, so called that and someone answered straight away. I was able to book an appointment for the next day - brilliant, until I was asked if I was a Groupon customer. I said yes, and then everything changed, the attitude, the appointment... everything. I was told that I should have said I had a voucher from the start and unfortunately they can't fit me in tomorrow and I will have to wait until October. When I asked why, they said that's just their "booking system". Unbelievable. Absolutely appalled at the lack of service and rudeness. This is a salon that I would never trust with my hair, and would never recommend to anyone. Received a refund from Groupon - customer service was lovely, the only positive part of this entire experience.

I had a cut, colour and blow wave a couple of months ago -- using a groupon. Shannon was great. No complaints from me whatsoever. I really enjoyed the experience and recommend the salon.

Never go to this hairdresser..there rudeness even over the phone and lack of care of customers is shocking!

Would not recommend this salon. Have been a few times to give the salon a chance and leave disappointed every time. Service is disappointing, a simple semi permanent coul